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Discussion Starter · #1 ·
Our Arteon has developed a clicking/creaking noise from both front wheels, very loud when slowly turning or parking, gradually disappears when straightening up, it sounds like the noise we used to make on our bikes with a piece of cardboard on the wheel spokes, up to now dealership is baffled as to what’s causing it, going back again in a week to have another look.

It can be heard on YouTube clip...VW Arteon steering noise.

Car has only done 650 miles and to be honest I’m not impressed because there is also a grumbling noise on the dsg when stationary and in gear, they’ve offered to take the gearbox out to investigate but I don’t fancy their mechanics messing with a brand new car, drivers door also rattles, all in all not a happy purchase.
 

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Sorry to hear of your problems.
Out of curiosity, what model (engine) do you have?
Please keep us up to date when you learn what causes the noise, and if it it might be model related or if it might be a problem for all Arteon models.

Best of luck getting it sorted!
 

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Discussion Starter · #3 ·
Sorry to hear of your problems.
Out of curiosity, what model (engine) do you have?
Please keep us up to date when you learn what causes the noise, and if it it might be model related or if it might be a problem for all Arteon models.

Best of luck getting it sorted!
It's an Arteon Elegance 2.0L TSI, pyrite silver, sunroof, valencia upholstery, rear camera, specced up to how my wife liked, it's her car.
My thoughts are it could be the differential because it gets worse with more steering lock, I have to say I'm not that impressed with the build quality of the new VW's, we've owned more than a dozen the last two were CC's.
Fingers crossed it can be sorted and I'll keep you posted
 

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I checked the video you posted on youtube, and what it looks like it's not the differential nor the gearbox as you said, but i had the same problem,on my cc. basically there is something either touching the wheel, or the wheel is touching something, because it stops as soon as the wheel stops turning/moving. have the dealership remove the wheel and check anything, that could cause that. maybe some debris, or something must of come loose and touching the wheel in motion and at an angle.
I would really be surprised if it's something serious.
 

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Discussion Starter · #5 ·
I checked the video you posted on youtube, and what it looks like it's not the differential nor the gearbox as you said, but i had the same problem,on my cc. basically there is something either touching the wheel, or the wheel is touching something, because it stops as soon as the wheel stops turning/moving. have the dealership remove the wheel and check anything, that could cause that. maybe some debris, or something must of come loose and touching the wheel in motion and at an angle.
I would really be surprised if it's something serious.
I do hope you're right and that was my first thought but it's on both wheels which would be a coincidence, I do hope it's nothing serious because we're hopefully going on holiday in 2 weeks to the Scotish highlands in it, not the best place to break down, it's booked in at the dealership in a weeks time to get something sorted, the chief mechanic, sorry, technician has been out in it and said he hasn't a clue what's causing it, not very encouraging, Wifey has been out in it today and said it's stopped doing it, very odd.
 

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Discussion Starter · #6 ·
I checked the video you posted on youtube, and what it looks like it's not the differential nor the gearbox as you said, but i had the same problem,on my cc. basically there is something either touching the wheel, or the wheel is touching something, because it stops as soon as the wheel stops turning/moving. have the dealership remove the wheel and check anything, that could cause that. maybe some debris, or something must of come loose and touching the wheel in motion and at an angle.
I would really be surprised if it's something serious.
Forgot to ask, what was causing the noise on your CC
 

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I do hope you're right and that was my first thought but it's on both wheels which would be a coincidence, I do hope it's nothing serious because we're hopefully going on holiday in 2 weeks to the Scotish highlands in it, not the best place to break down, it's booked in at the dealership in a weeks time to get something sorted, the chief mechanic, sorry, technician has been out in it and said he hasn't a clue what's causing it, not very encouraging, Wifey has been out in it today and said it's stopped doing it, very odd.
as i said, if it stopped doing it then that means whatever was touching the wheel must of come off, or is no longer touching. as for the technicians, in England, they are not the very best (most of them). my dealership did a major service for my passat cc and when they fitted the diesel filter, they forgot to take the old gasket out. so basically I was driving 2 years between major services with two gaskets on my filter, and you know what can happen when air goes inside the fuel injection system. And that is a VW dealership. I found out when i did the service myself. but your car is new and in warranty and you have VW breakdown cover so if your car does break down, call them and the nearest VW dealership will give you a replacement car and you can use that until your car gets fixed on the warranty terms. so don't worry to much about that.
 

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This is why I like going to independent shops because sometimes they do a better job and are more trustworthy.
Unless you see glowing reviews with employee's that seem passionate about what they're doing... good luck.
 

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Discussion Starter · #9 ·
as i said, if it stopped doing it then that means whatever was touching the wheel must of come off, or is no longer touching. as for the technicians, in England, they are not the very best (most of them). my dealership did a major service for my passat cc and when they fitted the diesel filter, they forgot to take the old gasket out. so basically I was driving 2 years between major services with two gaskets on my filter, and you know what can happen when air goes inside the fuel injection system. And that is a VW dealership. I found out when i did the service myself. but your car is new and in warranty and you have VW breakdown cover so if your car does break down, call them and the nearest VW dealership will give you a replacement car and you can use that until your car gets fixed on the warranty terms. so don't worry to much about that.
That really is bad, on our last CC we had the cam belt changed at the dealers, only found out they had fitted the cover back on wrong, not only that had cut off part of a separate bolt which I can only think was to make access easier, I only found this out later when taken to an independent for some other work, they also scuffed the steering wheel and refused to accept liability, I only got some sort of satisfaction after contacting the dealer principle and threatening contact with VW U.K. so as you can see I don't have great confidence in them, all the dealers in my area are owned by the same group.

The noise has started again by the way.
 

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That really is bad, on our last CC we had the cam belt changed at the dealers, only found out they had fitted the cover back on wrong, not only that had cut off part of a separate bolt which I can only think was to make access easier, I only found this out later when taken to an independent for some other work, they also scuffed the steering wheel and refused to accept liability, I only got some sort of satisfaction after contacting the dealer principle and threatening contact with VW U.K. so as you can see I don't have great confidence in them, all the dealers in my area are owned by the same group.

The noise has started again by the way.
These kind of issues with bad or unqualified mechanics is specific to this country only. They are always trying to charge you more, have no clue of what is wrong but pretend otherwise, have no ideea how to fix, or ask to fix some parts which are prefectly fine. And all of that is because the system alows for it. You hand over the car and keys, and come back to pay without a possibility to check their work, see how they work, and if they do the job as it should. In the country where i'm from, in most services they will allow you to speak directly to the mechanic and watch the work carried on, either directly or on a video live feed within the dealeship.
My advice to you is to find a local shop with a lift for the car. A MR tyre or somthing similar, and have them jack up the car, and ask them to put it in gear and turn the wheels, and check for anything that might be loose and touching. Or at least localise the source of the sound, and preferably with you supervising the whole process. You will get to the bottom of it.
 

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Discussion Starter · #11 ·
These kind of issues with bad or unqualified mechanics is specific to this country only. They are always trying to charge you more, have no clue of what is wrong but pretend otherwise, have no ideea how to fix, or ask to fix some parts which are prefectly fine. And all of that is because the system alows for it. You hand over the car and keys, and come back to pay without a possibility to check their work, see how they work, and if they do the job as it should. In the country where i'm from, in most services they will allow you to speak directly to the mechanic and watch the work carried on, either directly or on a video live feed within the dealeship.
My advice to you is to find a local shop with a lift for the car. A MR tyre or somthing similar, and have them jack up the car, and ask them to put it in gear and turn the wheels, and check for anything that might be loose and touching. Or at least localise the source of the sound, and preferably with you supervising the whole process. You will get to the bottom of it.
That's a good idea but I've been told by VW customer services that if I take it to an independent any work carried out would not be covered under the warranty.

I'm not a qualified mechanic but I have always had an interest anything mechanical, together with the Arteon I currently own a new Mercedes W205 C63S and a Ford GT40 which I've had for over 25 years and over the years I've rebuilt it's engine, gearbox etc. but this noise is intreaging me, it's been totally silent today but tomorrow it could return, it seems to be mainly dependent on weather conditions, dry, silent but noisy when wet and damp, but sometimes it's there all the time, apart from the fact that I don't expect this to happen on a brand new car I'm fascinated what's causing it.
 

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Discussion Starter · #12 ·
This noise is so strange, it was clicking and creaking like a good one as I pulled into the drive this morning, weather was damp, drove out of drive a couple of hours later, noise completely gone, the sun was out and temperature had warmed up a bit.
 

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I'm no expert but is the noise definitely coming from the wheels - I'm thinking it may be something to do with the power steering system. Possibly booster /pump? I had a issue with the power steering pump in another car, It made weird grinding noises when cold but was OK when the fluid warms up. I may be a long way off.... just a thought.
 

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Discussion Starter · #14 ·
I'm no expert but is the noise definitely coming from the wheels - I'm thinking it may be something to do with the power steering system. Possibly booster /pump? I had a issue with the power steering pump in another car, It made weird grinding noises when cold but was OK when the fluid warms up. I may be a long way off.... just a thought.
Thanks for the suggestion but it's electric steering on these cars.
 

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Discussion Starter · #15 ·
Dry day this afternoon,no noise, I got the watering can out and poured water on the front brakes, low and behold the dreadful noise appeared, so it’s obviously something to do with the brakes/C.V joints, in all the cars I’ve owned I’ve never heard anything like it.

Going in the the dealers on Monday, fingers crossed.
 

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Discussion Starter · #16 ·
Up date on the noise, the dealer is completely useless and said the noise it’s normal and can’t be fixed, what a load of XXXXX, I’ve been in touch with VW U.K. they can’t help either, equally useless, as you can gather I’m not happy, my advise to you all is don’t buy a VW especially an Arteon.
 

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Take it back to the dealer, tell them that no mather what they say, that noise is not normal, nor do you have to live with it, and keep all of the investigation documents done on the car.You can lemon the car out,if after 3 attemps by dealer, and another 4th on by another independent comission, the problem is not fixed, VW will buy it back. So you have a shitty dealer on your hands who will not help you, but that does not mean you are not in the right! You got video proof as well so you will win, but it’s not going to be an easy battle! And you might need a solicitor as well.
 

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Discussion Starter · #18 ·
Take it back to the dealer, tell them that no mather what they say, that noise is not normal, nor do you have to live with it, and keep all of the investigation documents done on the car.You can lemon the car out,if after 3 attemps by dealer, and another 4th on by another independent comission, the problem is not fixed, VW will buy it back. So you have a shitty dealer on your hands who will not help you, but that does not mean you are not in the right! You got video proof as well so you will win, but it's not going to be an easy battle! And you might need a solicitor as well.
I seem to be spending all my time getting this sorted, I had a meeting at the dealers this morning and saw the document from VW saying that the noise is normal and if the dealer tried to fix it eg. put new drive shafts on they would be liable for the cost so their hands are tied, the service manager said the customer was not allowed a copy, he left it on the table, I've now got that document in my possession.

VW U.K. have now escalated the case, emailed the sales manager and business manager stating that if it was not fixed I want my money back.
 

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Discussion Starter · #20 ·
Any update?
A meeting with the dealer principle next week, he wants to listen to the noise and we'll take it from there, on top of everything it's developed rattles on the drivers door, on bumpy roads it sounds like a 20 year old car, on the plus side it's comfortable and on a 600 mile trip managed well over 40 mpg fully loaded, I just wish all the issues can be sorted.
 
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